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Frequently Asked Questions

Please use the information below to answer any questions you have instantly. If all else fails pop us a message and we will get back to you ASAP.

What are the delivery charges for orders from the Online Shop?

Dont be tight and spend over $99 for FREE SHIPPING Australia Wide.

Flat rate $9.95 Australa Wide for orders under $99

Free Shipping Australia wide for orders over $99

Worldwide rates displayed at checkout depending on item weights.

Which payment methods are accepted in the Online Shop?

We are happy to accept payment via paypal, credit card or Afterpay.

How long will delivery take?

Our dispatch time is super quick. All items will usually be sent the first business day after ordering, sometime during extremely busy periods it may take two business days for dispatch.

The super quick times above also apply to our personalised products.

Freight times will vary depending on location, we cannot control these unfortunately as this is entirely up to the post/couriers.

You will be sent a tracking number on dispatch to track your order.

How secure is shopping in the Online Shop? Is my data protected?

We follow all guidelines to ensure your data is protected. Everything is secure and our website is hosted on a secure server and protected.

What exactly happens after ordering?

After you place your order and make payment that is all you have to do. We will dispatch your order ASAP. Any personalised items will also move straight to production after ordering due to our instant preview and confirmation during the order process.

Do I receive an invoice for my order?

You will receive a copy of your invoice via email after payment is processed. A lot of our items are purchased as gifts and sent directly to the recipient, therefore we do not include a copy of any paperwork with the shipment.